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Dear bibliotheca customers,

The COVID-19 pandemic is impacting people around the world in all parts of their lives. Our first thoughts go to those who have taken ill with the virus and we wish them a quick return to health. Our hearts go out to those who have lost loved ones and the first responders and healthcare workers bravely leading through these testing times.

The creativity and ingenuity we’ve seen libraries exhibit through this disruption makes us realize how fortunate we are to serve such a unique and powerful industry. We applaud everything from free online learning services and book drop-offs through to 3-D printing of PPEs and food distribution; it is having a positive impact. If you have not yet seen the Youth Poet Laureate Amanda Gorman on CBS This Morning, her encouraging display of optimism and hope set inside the Los Angeles Public Library is worth checking out and sharing with your teams. 

We are here to support you. We are working remotely via telephone and video conference to answer questions and provide support. While supply chains have been disrupted, both bibliotheca and our partners remain ready to help provide any products you need.

We’re taking time to re-think how library users will want to interact in the future, devising ways to make our products simpler and safer by taking advantage of technology. We remain committed to helping libraries maintain their status as havens of peace and safety in the world. As libraries start to re-open in various places around the world, our teams have put together some guidance on the best way to disinfect bibliotheca products as well as how to minimize self-service touchscreen interactions.

We have a series of educational webinars to learn from library customers, share best practices and discuss what the new normal may look like. I hope you and your team can find some time to join us.

Remain strong, creative, hopeful and healthy.

Ray Hood
CEO, bibliotheca