Settlement & Handover Process

Timing – Monthly

Throughout the build, you will have received regular updates on construction progress.

Timing – 3 to 4 months before settlement

You will start to receive specific settlement updates from Mosaic, including anticipated timings, three to four months before building completion.

These updates will continue through the pre-settlement period and be your prompter for any actions you need to take.

Timing – 2 to 3 months before settlement

If you have purchased your property as an investment, you will be contacted in the months leading up to settlement by the Mosaic Property Management team.

They will introduce themselves and explain your property management options should you be interested in using our services.

Timing – Up to 3 months before settlement (subject to building program)

You will be invited to conduct one personal inspection of your new apartment in the lead-up to settlement.

Due to the construction program for Augusta, each level will be ready for inspection at a different time.

We recommend you allow approximately 45 minutes for your personal inspection.

Timing – One month before settlement

You will receive a call from our sales team to ask if you require finance to settle your property.  If you require finance, your bank will need to engage a valuer to inspect your apartment.

There are strict protocols associated with access to the building (including that your valuer can’t access the building without a Mosaic representative present).

We will explain this in further detail when we coordinate access for your valuer to complete your valuation.

Timing – Typically 3 weeks before settlement

There is an official “Call for Settlement”, whereupon you are given your confirmed settlement date. You will receive this notification via your solicitors.

Timing – On settlement/handover

Prior to your settlement date, we will contact you to finalise the arrangements for your keys.

If you are utilising the services of Mosaic Property Management, your apartment keys and manuals will be handed to them directly on your behalf.

If you will be using alternative management, we will arrange an appointment to conduct a handover to you or your appointed representative.

Timing – On settlement 

From settlement, Residents will start to see members of the Mosaic Caretaking team onsite, assisting in the day-to-day management of Augusta’s common areas.

In the immediate few months following settlement, Mosaic will retain stewardship of the Body Corporate until a Committee of owners is elected to perform the required functions.

Mosaic’s Sales team manages the pre-settlement valuation process. It involves communicating with buyers and buyers’ brokers, banks, valuers, and booking agents.

The Sales team will call you in the lead up to valuations to understand your finance requirements. If you are considering finance, your bank will need to secure a valuation by engaging a valuer to inspect your apartment. 

We will advise when we are ready to begin booking valuation appointments. 

If you do not require finance to purchase your apartment, you will not need to schedule a valuation inspection.

To ensure the best valuation outcome possible is achieved for you, a Mosaic representative must accompany the valuer on-site for the inspection. 

Mosaic’s Sales team will greet the valuer onsite with a comprehensive and professional Valuation Pack and provide a personal tour of your apartment.

To receive the Valuation Pack and gain access to site, the valuer must have both:

1. arranged a specific time through the Sales Administration Manager
2. be accompanied by a Mosaic representative

Should points 1 and 2 not be followed, access to site WILL NOT BE PERMITTED under any circumstances. We recommend you ensure your finance provider is aware of these instructions.

If you have any questions or would like to book an appointment following notification of the valuation period commencing, please contact Sales Administration Manager Kerry Croaker on the following details:

kcroaker@mosaicproperty.com.au
07 3171 2270

We have received feedback from Mosaic clients that our valuations process is extremely professional and effective and that they appreciated the proactive assistance from the Mosaic Sales team.

You will be contacted by Mosaic’s Customer Experience team to organise your personal inspection in the lead-up to settlement.

Subject to the construction program, your apartment may be ready for inspection up to 3 months prior to completion of the building. We will be in touch to advise when we are ready for your inspection to be scheduled.

Your personal inspection is an exciting time as it is your first opportunity to view your new apartment. It is also a critical opportunity for you to review and identify any items that require rectification ahead of settlement.

We recommend you make yourself available to attend your personal inspection during the window of time provided. To ensure the construction program is not affected, we are not able to arrange an alternate time or provide more than one pre-settlement inspection.

If you wish to both attend in person and arrange for a third-party external inspection, these visits must be completed at the same time.

Please note we are able to offer virtual inspections if required.

When scheduling your personal inspection, we recommend you allow 45 minutes.

Any rectification items identified during your inspection will be recorded, assessed, and we will endeavour to close out all items prior to settlement. Should any items require longer to address, we will keep you informed.

Due to construction OH&S protocols, we will ask you to provide us with the names and contact details of all those attending your personal inspection in advance, or access may not be granted.

The internals of the apartments are prioritised so they can be completed and cleaned, ready for your personal inspection. However, you will notice construction works still underway in all the building’s communal areas, basement levels and streetscape. As such, we are only able to show you through your apartment as part of your inspection. We will provide you with the opportunity to tour the beautiful common area amenity and car park levels on handover.

It will also be important to keep in mind that scaffolding may still be in place in some areas, which could affect the cleanliness of your balcony and obstruct the level of light experienced within your apartment on the day of your inspection.

At Mosaic, we conduct rigorous quality assurance processes throughout construction as part of our commitment to delivering you the highest quality.

Our extensive process includes:

1. Early completion of a “benchmark” apartment that is thoroughly inspected by internal and external quality assurance professionals and further reviewed by Mosaic management. This is to ensure the overall standard of finish is aligned with our high expectations and sets the benchmark finish for all apartments in the development.
2. An inspection of each individual apartment by our dedicated and highly experienced quality assurance team.
3. Completion of further checks and audits of the apartments to ensure our exacting standards continue to be met throughout the building.
4. The completion of a pre-handover checklist for each apartment, which involves a thorough test of numerous items (e.g. ensuring all electrical appliances are functioning correctly), with the intent of identifying any issues that are typically only discovered after occupation.
5. An opportunity for you to inspect your apartment in the lead-up to settlement and identify any items you feel should be addressed.

If you are utilising the services of Mosaic Property Management, your property manager will conduct an entry inspection report for your apartment. Should any rectification items be identified during this inspection, they will be reported to our construction team to attend.

You may already have experience with settlement of an off-the-plan apartment. If you haven’t or would appreciate a reminder of what to expect, following is some context around completion and settlement timeframes.

Buyers will understandably seek certainty around settlement and move in dates as far in advance as possible in order to finalise arrangements. Off-the-plan development is inherently uncertain however, with anticipated settlement continually refined over the preceding months. It is during this period that a very high number of essential activities take place both on and off-site, including obtaining approvals with multiple authorities.

The most important approval milestones are the achievement of plan sealing with Council, followed by Titles Registration. Titles Registration is the administrative process by which the development site (often under a single title) is transformed into individual titles representing each apartment, allowing you to then ‘settle’ on your new property. Both of these approval processes can experience long lead times that are often outside of our control.

Titles Registration must be achieved before we can ‘Call for Settlement’ which is the formal notification of settlement which you will receive from your solicitor. The settlement notice period is a term specified within your sales contract and is typically 21 calendar days for Mosaic projects.

In other words, you will receive approximately 3 weeks’ notice of your confirmed settlement date.

During the final weeks and months prior to settlement, it is also worth noting that the development finishing program becomes once again vulnerable to weather, and extended rain could impact our schedule.

The exact circumstances for each project’s completion are always different. After delivering a multitude of projects within a diversity of challenges, we take a careful approach to balancing each project’s inherent uncertainty with providing you with the most reliable information at the right time.

This means we will provide you with estimated timeframes for settlement throughout the process, but exact notification only occurs once all approvals are obtained and settlement is called – as we have outlined above – three weeks in advance.

At Mosaic, our property management team has a strong track record of developing trust-based, enduring relationships through a reliable and transparent approach.

With one of the lowest property-to-staff ratios in the industry, award-winning expertise, exclusive use of Mosaic Property Group’s extensive trades and services network, plus early access to off-the-plan properties to commence project marketing, we dedicate the highest levels of customer care to our landlords and tenants.

To receive more information on Mosaic Property Management’s services, please visit our webpage or contact the team via the details below:

Britney Nahuysen – General Manager
Phone: 1300 985 852
Email: britneyn@mosaicproperty.com.au

Moving all Residents into a brand-new building for the first time is a unique event.

As you would expect, there is usually incredibly high demand from all Residents to move in as soon as possible following settlement, and the initial weeks are very busy until the building is fully occupied.

To ensure this initial phase proceeds as smoothly, swiftly and fairly as possible, it is essential that we manage the move-in process tightly along with a schedule for lift usage.

Mosaic Property Management works closely with the relevant teams to ensure a smooth move-in experience for your tenants.

For those who have engaged an external property management company, please ensure you contact The Customer Experience team as soon as you have an approved tenant so we can schedule their move and ensure lift availability.

It is critical to the rest of the building’s move-in schedule that residents ensure their own move takes place within their allocated time slot.

Building address

Your new address will be your apartment number, 4 First Avenue, Burleigh Heads, 4220, QLD.

Electricity

Your building has an embedded electricity network, which means that your building purchases its electricity in bulk. This arrangement reduces network charges by aggregating all electrical meters through one metering point that is directly connected to the main electricity network, thus providing a competitive energy rate to all residents.

Apartments retain their own individual meters so residents are charged only for their usage, in addition to standard supply charges.

The gas cooktops are not metered and are charged at a very low daily rate by the energy provider.

If you are engaging the services of Mosaic Property Management, connection instructions will be provided to your tenants directly.

For external managements, please ensure your property manager is provided with the necessary information in relation to arranging electricity connection, so that they can advise your tenants accordingly.

Please note that under an embedded electricity network, you are required to sign up with the building’s provider however, the supply rates are lower than what you would obtain under a retail arrangement.

Water

Each apartment has a separate hot and cold-water meter and will be individually charged for usage.

Hot water at Augusta is delivered via a centralised gas hot water system, providing the development with a cheaper rate of hot water supply through this bulk arrangement. This system also supplies hot water continuously; unlike a typical heating system for a house, you will not run out of hot water.

No additional service connection will need to be arranged for hot water as this will be billed as part of the electricity account.

Gas cooktops are not metered and are charged at a very low daily rate, also via the energy provider.

Your cold-water usage will be calculated and charged to you by Seqwater. They will bill you directly with the details provided to them at settlement. You do not need to arrange connection or contact anyone to establish an account. As a general note it is common for the first bill to be sent several months following settlement.

As above, if using Mosaic Property Management, connection instructions will be provided to your tenants.

For those using external property management, please ensure your property manager is provided with the necessary information that will be uploaded closer to settlement.

Internet

Augusta by Mosaic will provide residents with an exceptional building-wide wireless internet experience. Further information including onboarding documents, benefits and monthly rates will be provided to tenants by Mosaic Property Management.

Alternatively, the NBN network is also available to Augusta residents.

For external managements, please ensure this information will be passed on to your tenants. 

If you have engaged Mosaic Property Management to manage your investment, the keys and relevant manuals for your apartment will be provided to them on your behalf. They will provide these to your tenants.

For those who are managing their property with an external agent, we will need to arrange a formal handover to you or your appointed representative. Following is some further information on what to expect in relation to this.

Once your settlement date has been confirmed, you will receive an email from the Mosaic Customer Experience team to arrange your handover appointment.

We recommend allowing 30-45 minutes for your appointment, during which you or your external management team will receive keys, manuals and an overview of some key items within your apartment.

Please note, if you intend for keys to be collected on day of settlement, we are unable to release your keys or provide access to the apartment until we have confirmation from our solicitors that settlement has occurred.

Should you or your external property manager wish to conduct the handover at a later date for any reason, we are happy to hold onto your keys in the interim.

As a general note, apartments will require periodic maintenance from settlement onwards, which will be your responsibility to ensure even if you are unable to collect keys or secure a tenant for several months following settlement.

For more information on how to maintain different finishes and fixtures within your apartment, please refer to the manuals and warranties supplied on settlement.

There are a number of warranties covering issues that may arise in the future. These include:

• A 12-month defect liability period offered by Mosaic covers your property and the building’s common areas. It covers items that experience a fault, such as an electrical issue or leaking pipe, but does not include wear & tear or damage caused by someone living on the premises.
• Some appliances and finishes within your apartment will have individual warranties applicable to them beyond the 12-month defect liability period you have with Mosaic. Those additional warranties are included in the Manuals and Warranties information we provide to you electronically at handover.
• You have a 6.5-year structural building warranty.

Under Mosaic Property Management, your property manager will take into account the applicable warranties when managing any issues in your apartment.

For externally managed properties, as part of your handover, you will receive from us an Owner’s Handbook containing an easy summary of the key information you’ll need to refer to for your apartment and the building.

It will cover the processes for reporting general and emergency issues, key contact information, a high-level overview of the services within your apartment, and some important recommendations for maintaining various finishes and fittings in your apartment.

Our team will be putting together a useful online webpage called the Augusta Residents’ Guide. This webpage will contain a link to the Owner’s Handbook, your manuals and warranties, body corporate documents, and other information you would have received during the build. This will be available to you on settlement.

We’ll continue to update materials as required to ensure you have the most up to date information and will ensure you are advised of any important updates along the way.

Mosaic Property Group has partnered up with Koste Quantity Surveyors to provide you with discounted tax depreciation reports starting at $295+GST per report.

Many property investors overlook the benefits of claiming thousands of dollars in tax credits on their investment property. Koste tax depreciation reports cover a 40-year horizon and include a free upgrade (Gold package).

You can start your application process directly with Koste by clicking this link and using the promotional code KTAXMOSAIC to secure your special rate.

Please keep in mind that Koste will produce your report after the building is complete, though you are welcome to pre-order your report now.

Visit Koste.com.au or contact 1300 669 400 for more information on tax depreciation for your investment properties.

For those who have engaged Mosaic Property Management, any rectification items will be managed on your behalf by your property manager.

For externally managed properties, there is a process for the reporting and management of any rectification items, and this will be explained in more detail within the Owner’s Handbook and at your property handover.

Following your 12-month defect liability period with Mosaic, any issues will need to be raised with the individual supplier or contractor under their warranty process (if applicable) or coordinated with another tradesperson as a general wear and tear item.

Of course, if you have engaged Mosaic Property Management, this will be managed on your behalf.

To assist with externally managed properties, we include the original supplier and installer details in Augusta’s Owner’s Handbook, which is provided at handover. Additionally, you are welcome to reach out to the other suggested trade contacts we provide.

Following settlement, you may wish to arrange minor changes to your apartment in order to personalise your new investment. Alternatively, your tenant/s may request a change, and this will be brought to you by your property manager for consideration and approval.

For Mosaic managed properties, such queries and works will be managed by your property manager on your behalf.

For externally managed properties, we will provide you with some local trade contacts who may be able to assist you following settlement (e.g. installing additional power points, modifications to cabinetry etc).

Please keep in mind that some changes may need to be approved by the Body Corporate, especially if they change the external appearance of your lot or relate to your car park.

One of Mosaic Property Group’s most important points of difference is the retention of management rights for each building we deliver.

While many developers will sell a development’s management rights for significant revenue, our model prioritises an enduring relationship with all of our projects, with a 25-year horizon.

In doing so, our highly experienced Mosaic Caretaking team ensures your building’s common areas are maintained to its best possible standard under the budget and scope of duties defined within the Caretaking and Letting Agreement that is contracted with the Body Corporate.

Mosaic Caretaking is one of our company’s largest growing departments, with over a dozen full-time onsite caretakers across South East Queensland. They are further supported by a team of dedicated cleaning, landscaping, and pool contractors.

The Body Corporate is the legal entity by which the common areas of Augusta are managed and maintained on behalf of all owners.

It determines and enforces its own rules for the building, called By-Laws. These regulations cover matters such as parking, noise, use of the common areas, changes to the external appearance of the building etc. During the development process, Mosaic puts together the by-laws incorporating learnings from previous buildings into standard practice clauses.

The By-Laws for Augusta will be available at handover.

A committee of representatives will be elected to discharge the day-to-day decision-making duties of the Body Corporate on behalf of all owners. This election takes place at the first Annual General Meeting, which is usually held a few months following settlement.

Until a Committee can be established, Mosaic Property Group acts as the Body Corporate temporarily and will work with the new Committee to ensure a smooth transition.

Stratacare are the appointed Strata managers for Augusta’s Body Corporate. The role of strata management is to facilitate the administration of the Body Corporate.

Duties include assisting the Committee, organising meetings and issuing minutes, managing the administration and sinking funds to ensure compliance, and responding to breaches of the By-Laws, among other duties noted in the strata management agreement.

Contact details for Augusta’s building Strata manager will be advised closer to settlement.