Contact us

Online enquiry


Enquiry / Feedback
Enquiry Feedback
Non-urgent issue
Streetlight fault Graffiti on power equipment
No Power / Electric Shocks

Phone enquiries

General enquiries
8.30am-5pm Monday to Friday
 13 10 87
Emergencies & outages
24 hours
 13 13 51
Report streetlight faults or graffiti 1800 622 008
Report fraudulent or corrupt behaviour by a Western Power employee or contractor 1300 304 550

Local call charges apply from a landline phone. Mobile phones may incur a higher charge.

Online complaint

Do not report hazards or emergencies online, call 131351 for immediate assistance available 24/7.
 
Please note that it may take us up to 20 business days to investigate and resolve your complaint. If you have not previously raised this matter with us, you can contact us via the options above as we may be able to resolve your issue sooner.
Lodge a complaint online

Accessibility

We aim to provide information, facilities and services that are fully accessible.

  • if you have a speech or hearing difficulty, contact us through the National Relay Service on 1800 131 351
  • Interpreter services Interpreter services 13 14 50