On 2nd December 2018, the GS1 Recall and Recall Health portals were updated with a new release.
The functional enhancements of this release delivers a mobile device (responsive design) capability including:
Recipients can now view and report back on recall/withdrawal notices from any mobile device or tablet with internet capabilities. This enables recipients to be more efficient with direct reporting of stock counts from any location at any time.
Approvers will have the capability to approve notices from a mobile device enabling senior level management to have more control of notices regardless of situation and working conditions.
The mobile enhancement is functional and has been tested on various devices. Your mobile or tablet device requires the following software update as a minimum IOS 11 & 12, Android 7.0 – 9.0. Your internet browser must be Chrome 70.0.3538 – 72.0, Safari 12.0.1 or Firefox 63 and later.
The updated Recall user guides are available on the GS1 Australia website.
The Recall and Recall Health Advisory Groups are a forum to discuss topics including:
Issues and opportunities within the Recall space
Assist with the prioritisation of development efforts
Provide a mechanism for engagement with organisational recall management networks and assist with deployment programmes
Advocate the alignment of GS1 Recall with systems and processes of all stakeholders
Identify and escalate issues of national importance related to Recall management
Recall Advisory Group meetings are held quarterly at the GS1 Australia offices in Melbourne and Sydney, and can be attended via conference call. The next Advisory Group meetings will be held on the following dates;
Recall: Wednesday, 05 December, 2.30 pm
Recall Health: Thursday, 06 December, 2.30 pm
Meeting dates for 2019 can be found on the Recall pages of the GS1 Australia website:
Being ready for a recall could involve many people inside your organisation who may be affected by many systems and internal processes. The GS1 Recall service uses a three-step process to ensure that you are as prepared as you can be for the unfortunate circumstance of needing to conduct a recall, withdrawal or safety alert.
Getting Ready involves the following steps, and is part of your onboarding and set up process;
user account initiation
interactive user training; and
portal access setup
Ongoing, our support team can provide you with training and assistance to ensure that your organisation is always prepared for a recall. In addition to extensive training, GS1 offers business day support on request in the event of an emergency between 8:00am to 5:30pm AEST week days, extending to 7:00pm on Fridays.
The Live Process involves conducting a mock recall (with real data and data collection processes) and then practicing the same periodically. GS1 can assist with conducting mock recalls to ensure that if a recall was to occur the organisation is well versed in distributing a notice. Being well versed and competent in effective recall communication enables your organisation to minimise the catastrophic repercussions a recall may have.
The GS1 Recall portal is industry best practice and should be embedded into your organisation's recall procedures, so when you need to visit your procedure guide you are ready to go. If you need any assistance integrating the recall portal into your recall procedures, or advice on how to create one, please do not hesitate to contact the friendly Recall team at GS1 Australia.
Subscribers to the GS1 Recall and Recall Health service continue to grow daily, to date there are 670+ businesses helping with the traceability of affected products and actioning recalls/withdrawals with speed and accuracy.
Recent subscribers include:
The Trustee for Formulite Unit Trust
CamHealth Pty Ltd
J2O Consulting Pty Ltd
The Tea Hut
ABC Sales & Marketing Pty Ltd
Global Harvest Pharmaceuticals PTY LTD
A full list of industry participants and subscribers can be viewed on the GS1 website:
Extensive user guides are available for the Recall portals, providing detailed step by step instructions on how to use this service. GS1 Recall and Recall Health users also have unlimited access to free training and webinars. Upcoming webinars are listed below.
GS1 Australia supports subscribers to the Recall service with theRecall Help Desk. We can guide you step by step through a recall/withdrawal/alert from notice creation to communication and follow up. To get in touch with the GS1 Recall Help Desk Phone 03 8581 5976 or 1300 (BARCODE) option 1.
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